Business Phone Systems
Top Companies in 2024
AT&T vs Zoom Phone
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Pros
- Flexible and customizable plans
- Serves all business sizes and multiple industries
- Excellent customer support options
- Wide range of services available
Pros
- Affordable
- 24/7 customer support
- Robust addon options
Cons
- Requires having some technical skills to run the system
- Slightly higher international calling rates
Cons
- Poor customer service
- Metered calling in their basic plan
- Privacy concerns
Quick Stats
- Free Desktop App : False
- Free Video Conferencing : False
Quick Stats
- Free Desktop App : True
- Free Video Conferencing : False
- Business Size Supported : Any
- Transparent Pricing : True
- Pricing Model : Per user, per month
- Customer Experience : Good
- Money-Back Guarantee : True
- Trustpilot Score : 1.5 out of 5
- BBB Rating : D-
Selling Points
- Excellent customer support options
- Serves all business sizes and multiple industries
- Wide range of services available
Selling Points
- Robust feature set
- Independent operation
Services Offered
- Call Analytics—Undisclosed
- Call Monitoring (User Management)—Undisclosed
- Call Recording & Voicemails—Undisclosed
- Cellphone Compatability—Undisclosed
- Cloud-Based Services—Undisclosed
- Desktop Application
- Existing Hardware Compatability—Undisclosed
- International Telephone—Undisclosed
- International Toll-Free Number—Undisclosed
- Internet Fax—Undisclosed
- Local Numbers for All Users—Undisclosed
- Mobile App—Undisclosed
- Real-Time Reports—Undisclosed
- Team Messaging—Undisclosed
- Third-Party Software Integrations—Undisclosed
- Unified Communications as a Service (UCaaS)—Undisclosed
- Unlimited Calls—Undisclosed
- Unlimited SMS—Undisclosed
- Video Conferencing—Undisclosed
- Virtual Assistant/Receptionist—Undisclosed
- Virtual Phone Numbers—Undisclosed
- Voicemail to Email—Undisclosed
Services Offered
- Call Analytics
- Call Monitoring (User Management)
- Call Recording & Voicemails
- Cellphone Compatability
- Cloud-Based Services
- Desktop Application
- Existing Hardware Compatability
- International Telephone
- International Toll-Free Number
- Internet Fax
- Local Numbers for All Users
- Mobile App
- Real-Time Reports
- Team Messaging
- Third-Party Software Integrations
- Unified Communications as a Service (UCaaS)
- Unlimited Calls
- Unlimited SMS
- Video Conferencing
- Virtual Assistant/Receptionist
- Virtual Phone Numbers
- Voicemail to Email
Compatibility
- Android
- iOS
- macOS—Undisclosed
- Windows—Undisclosed
Compatibility
- Android
- iOS
- macOS
- Windows
In-House Hardware Options
- Adapters (Analog to VoIP)—Undisclosed
- Headsets—Undisclosed
- Intercom & Paging—Undisclosed
- IP Conference Phones—Undisclosed
- IP Desk Phones—Undisclosed
- Wi-Fi (Cordless) Phones—Undisclosed
In-House Hardware Options
- Adapters (Analog to VoIP)
- Headsets
- Intercom & Paging
- IP Conference Phones
- IP Desk Phones
- Wi-Fi (Cordless) Phones
Training
- Documentation—Undisclosed
- In-Person—Undisclosed
- Live Online—Undisclosed
- Videos—Undisclosed
- Webinars—Undisclosed
Training
- Documentation
- In-Person
- Live Online
- Videos
- Webinars
Customer Support
- Demos
- —Undisclosed
- FAQs
- Help Guides
- Live Chat
- Mobile Application
- Phone
- Social Media—Undisclosed
Customer Support
- Demos
- FAQs
- Help Guides
- Live Chat
- Mobile Application
- Phone
- Social Media
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