Montway Auto Transport: Efficient & Reliable Transportation

Montway Auto Transport at a Glance

Montway Auto Transport, based in Schaumburg, Illinois, has led the auto transport industry since they were founded in 2007. They provide extensive vehicle transport services throughout the United States, catering to various customers, from individuals to companies, and shipping to Hawaii and Alaska.

As an auto transport broker, Montway specializes in transporting standard automobiles and motorcycles, guaranteeing your vehicles' secure and dependable delivery to their intended location. Their passion for customer satisfaction is evident in their A+ rating on the Better Business Bureau, showcasing their commitment to delivering exceptional service.

In 2021, they received recognition by being listed on the INC. 5000 List of America's Fastest-Growing Private Companies, which is evidence of their ongoing expansion and achievements within this industry. In addition, their outstanding performance was acknowledged with the Gold Stevie Award for Best Large Transportation Company of the Year in 2022. 

Montway provides national accessibility for their customers with extensive coverage that extends to all 50 states. If you are moving across the country, whether a long distance or just across states, then you can rest assured that Montway is a reliable company that offers car transportation services.

Shipping Options at Montway Auto Transport

Montway Auto Transport offers various shipping alternatives to meet your automobile transportation needs.

• Open transport: Montway utilizes open carriers to load automobiles securely, following the standard approach. This alternative not only provides cost savings but also guarantees reliable car delivery
• Enclosed auto transport: They also provide enclosed carrier options to those requiring enhanced protection during auto transport. These carriers offer a protected atmosphere, which is perfect for moving expensive or vintage cars, safeguarding them from weather conditions and debris on the road
• Door-to-door shipping: They offer door-to-door shipping services to reduce customer inconvenience. This service requires customers to provide a specific address for the pickup and drop-off of their vehicle. However, it's important to note that this service does not extend to particular locations, including Hawaii, Alaska, and Puerto Rico, nor does it cover international shipments
• Cross-country shipping: Montway can arrange for your vehicle to be shipped smoothly and quickly, whether relocating across the nation or just a few states away
• International shipping: Montway offers international shipping services for customers who want to ship their vehicles outside the US. After you submit your order, they'll contact an international carrier and assist with sorting out all the logistics
• Expedited shipping: They also offer expedited auto shipping if you need your vehicle delivered quickly. Recognizing the importance of promptness for some customers, they prioritize pickup for your car, exponentially minimizing the wait time
• Hawaii transport: Montway provides dependable and effective transportation services for moving vehicles to and from Hawaii, facilitating transportation between the islands and all 50 states. They provide door-to-port and port-to-port services from the mainland to Hawaii, guaranteeing smooth transportation for customers moving or sending vehicles to or from Hawaii
• Motorcycle transport: Montway offers motorcycle transport services, including door-to-door delivery and shipment between distribution centers. You can ship your motorcycle cross-country and ensure it is loaded onto specialized carriers

Montway Plans & Pricing

Montway does not provide explicit prices upfront due to the many variables involved in shipping costs. Factors such as distance, route, shipping date, car make and model, auto transport type, vehicle condition, specifics, ground clearance, location, season, and auto transport can all affect pricing. However, Montway offers an online quote tool to give clients an idea of the total costs based on their unique needs.

In addition, Montway's cancellation policy differs at different points in the shipment process. Canceling your shipment before the carrier is assigned will result in a full refund. However, there is a $249 cancellation fee if you decide to cancel after a carrier has been assigned.

It is worth noting that, like other auto transport companies, they require a deposit for cash payments instead of a one-time payment with credit cards.

The Advantages of Working With Montway

Live chat

Live chat assistance is available at Montway, so you can get help quickly and easily whenever needed. At any point along the way, their expert staff will stand by to answer your questions and handle your concerns.

Nationwide availability

In the United States, Montway serves customers in every one of the fifty states. Through their vast network of carriers and distribution centers, the company enables the transportation of vehicles across the nation and to nearby states.

Insurance coverage

While all carriers offer insurance, Montway also includes contingent cargo insurance, providing up to $250,000 in coverage for your vehicle. This offers more comprehensive protection for your vehicle against unexpected events, enhancing confidence in the shipping process.

Free quote

Montway provides a tool for planning your vehicle's transport, offering a free instant quote feature. By inputting details about your vehicle and the desired delivery location, you can receive a quote that helps in planning your budget and operations, giving you an understanding of the expected costs.

Specialized shipping

They provide various delivery options to meet the demands of a wide range of customers. Whether you're shipping a classic or military vehicle, relocating a student's car, or transporting cars purchased online, they can provide dependable and tailored solutions to ensure the safety of your vehicle.

Why You Might Not Choose Them?

No online tracking

Unlike some competitors, they do not offer online tracking for shipments. The lack of real-time tracking may impact customer preferences for digitally tracking the delivery status of their vehicle. Instead, you must contact the carrier to learn the whereabouts of your vehicle.

No heavy auto transport

Although they specialize in vehicle shipping, they do not offer services for heavy auto transportation. Alternative transportation options may be necessary for customers with large vehicles, RVs, or heavy equipment.

Broker model

Although they have a vast network of carriers, ultimately, Montway remains a broker, not a direct provider of vehicles. This means that the final price is dependent on the individual carrier. Additionally, any issues during the transportation process are not Montway's responsibility but the carrier's.

What Is the User Experience Like?

Montway has a mixed variety of reviews, encompassing positive and negative. They are accredited and have an A+ rating on the BBB website, garnered a 4.2 out of 5 on Trustpilot and a 4.7 out of 5 on Google reviews.

Positive reviews

According to customer reviews, Montway's service has received high satisfaction ratings based on various aspects of their service. Customers expressed satisfaction with their encounters with Montway Auto Transport, emphasizing many facets of their service. The customers expressed their gratitude for their vehicles' prompt retrieval and transportation. One customer stated that their car was picked up within a few hours and arrived undamaged after three days.

Another consumer commended the reasonable cost, vehicle cleanliness, and the driver's professionalism. Satisfaction was also expressed regarding customer service, highlighting their dependability, expertise, and effectiveness throughout the transportation process. Overall, customers praised the polite and skilled drivers, the competitive pricing, and the convenient communication, again leading them to use Montway as their car shipping company.

Negative reviews

Customers have shared challenges and frustrations encountered during their experiences with Montway Auto Transport. The nature of complaints included receiving vehicles with dead batteries upon delivery, delays in pickup and delivery, and misinformation regarding the whereabouts of vehicles during transit. A number of complaints surrounded their brokerage methods, citing issues with getting money back and coping with car damage. Additionally, several customers alleged that Montway uses untrustworthy third-party carriers, which led to late or missing deliveries and a lack of updates on the whereabouts of their cars.

Montway responds promptly to customer complaints, but they often take a defensive stance. They acknowledge customers' frustration and explain that it is extremely difficult to provide exact delivery dates. Montway also outlines their cancellation and refund policy, responsibility rules, and role as a broker. Additionally, they emphasize that customers inspect their vehicles before signing the bill of lading.

Customer Support Options

Montway offers several avenues for customer service, including an email address at [email protected], a phone number at (888) 497-9792, and a live chat option. Additionally, customers can access essential information through their blog and the help center available on their website.

Final Assessment

Since their establishment in 2007, Montway Auto Transport has become a major market participant. They are a dependable nationwide service provider with a vast carrier network and experience delivering over a million automobiles. While their comprehensive insurance coverage and diverse shipping options are commendable, drawbacks like the lack of online tracking and heavy auto transportation services may deter some customers.

Their support options, which include phone, email, and live chat, guarantee rapid response for consumers. Although some customers have had challenges, Montway's quick response and commitment to resolving issues indicate their strong focus on ensuring customer satisfaction.

Customers looking to make a knowledgeable purchase should weigh Montway's advantages and disadvantages and look into other possibilities if needed. We encourage visitors to browse our other reviews, comparison tool, and blog page for more details on industry trends.

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